Exchange and Refund Policy

Exchange and Refund Policy: 

We are happy to exchange or refund for the following reasons: 

*The Paper Package will provide full refund for any goods returned in a saleable condition within 7 days (sealed items must be in original, unopened packaging).

*Returned items must include notification of the name and details of the purchaser.

*Shipping charges for returned purchases (excluding damaged or incorrect orders) will not be refunded, and returned goods will be at purchaser's risk until received by New Zealand Wool blanket Ltd.

*Refunds will only be issued in the original payment method, and in the case of credit card payment will only be made to the same credit card used in the original purchase.

*Damaged or incorrect orders must be reported within 14 days to arrange replacement or refund of purchases. In the case of damaged items or incorrect orders, all return shipping charges will be refunded.

All exchange or refund enquiries please contact:
Tel: +64 9 836 0975 
Returning  address:
2/78 Henderson Valley Road
Henderson, Auckland 0610


Factory Showroom Address

Unit 2, 78 Henderson Valley Road
Henderson, Auckland 


PHONE: (09) 836 0975
EMAIL: info@nzwoolblankets.com

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We accept Master and Visa Credit/Debit Card.